Court raps Rel Info for billing irregularities

Posted on | July 16, 2005 |

A consumer court has asked Reliance Infocomm to compensate a consumer for charging for calls that never materialised and levying STD tariff on local calls.

“No telephone service provider can be allowed to charge for the calls which have never materialized even after a ring of 10 to 15 seconds or charge STD rates for local calls…

“There may be customers who may wait for 30 seconds or so and if they are charged at STD tariff what else is it, if not a fraud or deceit practiced on the consumers,” the Commission observed.

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