BSNL unhappy with Ericsson and Nortel services

Category: News | No Comments | Posted on January 22, 2006

BSNL has taken private telecom equipment suppliers Ericsson and Nortel to task, saying the poor quality of their network had caused massive revenue losses in just two months.

The Principal General Manager of Calcutta Telephones, in a letter to the top management, has asked them to issue instructions to both Ericsson and Nortel to resolve all problems and hold all payments untill such time.

Ericsson is the supplier of IN (Intelligent Network), while Nortel has supplied Mobile Switching Centre (MSC) and Home Location Register (HLR) in various parts of the country.

According to PGM of Calcutta Telephones,” today the service being offered is not of commercial quality and severe interruptions are being observed frequently creating utmost dissatisfaction to our customers and churning of about 30,000 customers in last two months.”

BSNL is not in position to attract more customers and SIMs are lying unutilised in most of its counters. This type of scenario has occurred for the first time in Calcutta Telephones Division since launching of CellOne, BSNL’s mobile service.

Similar complaints have also been received from some other parts of the country like Punjab.

Due to Ericsson’s IN network the pre-paid services have been affected badly, the official said.

Comments