IDC Mobile Service Usage & Satisfaction Survey 2006
Posted on | July 4, 2006 |
According to IDC’s Mobile Service Usage and Satisfaction Survey 2006, only Spice Telecom fares above the 95% overall customer satisfaction benchmark set by TRAI.
The good news is that industry average of satisfaction score for all the telecom players has gone up by two percentage points over last year.
As many as 28 per cent of users shift services, even if they were satisfied with their present provider
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VeerChand Bothra
Entrepreneur, Mobile Marketer, Social Media enthusiast, Mobile Monday Mumbai founder
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