Mobile Pundit

Living through the Indian mobile revolution

Trouble Ticket

TRAI has come out with yet another directive aimed towards protecting the interests of the consumer.
TRAI has directed the operators to assign a unique docket number (trouble ticket number) for all service request calls made to the customer care helpline as well as special numbers for registering complaints and convey the same to the customer [...]

Fate of 1 crore users hanging in balance

DoT today issued a notice to all mobile operators in Delhi, Chennai, Mumbai, Hyderabad and Haryana circles, giving them 15 days to explain why they should not be fined for violating norms.
Mobile operators had been earlier directed to discontinue all connections issued without proper verification.
“Nearly 10-15 per cent of all mobile subscribers (100 million) are [...]

Strcit verification to affect new additions

The stricter mobile connection verification norms put in place from June 1 this year are likely to affect new subscriber additions, particularly in smaller towns and rural India where many people do not have proper proof of identity and rely on others to sign up for them.
The enormity of the exercise, which the operators admit [...]

Government clears the way for telecom ombudsman

Telecom subscribers will soon get an ombudsman to settle their grievances and disputes. Telecom Minister Dayanidhi Maran has said that the government has given in principle approval to set up an ombudsman.
Recently, TRAI chairman Nirpendra Misra had suggested that telecom operators set up an ombudsman.

The TRAI Act empowers the regulator to make recommendations on laying [...]

ZTE expansion put on hold

ET reports that the government has put on hold Chinese giant ZTE Telecom’s plan to enter wholesale trading in telecom equipment, following objections from intelligence agencies.
The home ministry is now conducting a detailed probe into the Chinese company’s activities and the Foreign Investment Promotion Board (FIPB) has been told that ZTE can’t be granted permission [...]

TRAI suggests trust for unclaimed refunds

TRAI has suggested formation of a trust by all telecom operators in order to create consumer awareness for refund claims.
In the past, the regulator has ordered various telecom operators to refund excess charges to subscribers. In many cases, a significant number of subscribers didn’t come forward to claim refunds.
“This trust can help in creating awareness [...]

Asim Ghosh writes to PM in spectrum wars

Ratan Tata recently wrote to PM Manmohan Singh demanding equal allotment of spectrum for CDMA and GSM. Following which Hutchison Essar MD Asim Ghosh has also written to the PM and Bharti Airtel MD Sunil Mittal is also planning to write to the PM on the matter.
At present, spectrum is allocated in a 2:1 ratio [...]

Apex Advisory Council for Telecom in India

All Indian operators have come together to form the Apex Advisory Council for Telecom in India (ACT) to address the concerns raised by national security agencies following a government directive last month.
The ACT in its 10-point charter has said that all “mobile connections will be activated by the company representative only after complete verification of [...]

Telecom contributes 1% to GDP

With 141 million gross subscriber base the telecom service industry is growing at the rate of 30% annually and its contribution to the country’s Gross Domestic Product (GDP) is 1% according to chairman of Telecom Dispute Settlement and Appellate Tribunal (TDSAT) Justice (Retd) N Santosh Hegde.
The telecom service industry with a turnover of Rs 90,000 [...]

Nripendra Misra is new TRAI chief

Nripendra Misra is the new chairman of the Telecom Regulatory Authority of India (TRAI). Pradip Baijal, the existing chairman, retired on Tuesday.
He will be the first TRAI chairman who has prior experience in the telecom sector. Misra has worked as chairman of the telecom commission and as secretary of the department of telecommunications (DoT).
Misra’s [...]

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  • VeerChand Bothra

    Entrepreneur, Mobile Marketer, Social Media enthusiast, Mobile Monday Mumbai founder

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